Customer Service

The delivery of excellent customer care is a critical factor in the success of any organization. Customer service that is efficient, prompt and going beyond expectations will ensure a satisfied, happy and loyal client base, and will attract positive referrals.

If you're concerned about making your company genuinely accessible so you can fully engage your customers – to answer their questions, address issues or promote new products – then you've come to the right place. We are experts at improving the customer support experience – whether through email, chat, or voice support – with first time resolution rates of over 85%

1. We trained Sales Agents to handle Live Chat on a 24x7 basis

2. We provided domain specialists to help agents with technical questions

3. We implemented a system where one agent can handle multiple customers at the same time, thus minimizing or eliminating lost sales opportunities